Consumers are less forgiving of brand failures when algorithms are anthropomorphized, use machine learning, or are used for subjective or interactive tasks. Researchers from University of Texas-Austin ...

Researchers from University of Texas-Austin and Copenhagen Business School published a new paper in the Journal of Marketing that offers actionable guidance to managers on the deployment of algorithms ...

We keep stumbling across examples of discrimination in algorithms, but that’s far better than their remaining hidden. By Jamie Condliffe Each week, we review the week’s news, offering analysis about ...

Google created an artificial intelligence algorithm in 2016 meant to monitor and prevent hate speech on social media platforms and websites. However, the machine learning tool may be having the ...

Cryptographic algorithms are the backbone of secure data and communication. When deployed correctly, public-key algorithms have generally helped safeguard data against attacks. However, industry ...

The downfall of Zillow’s iBuying business is a reminder of the downsides of relying too much on automation and machine learning algorithms at this stage in the evolution of technology. On this episode ...